Help & FAQs
No. We only sell and ship within North America.
As long as your shipping address is located within the United States we offer standard shipping at no cost to you. Your order total must be over $49 to qualify for the free shipping.
Shipping addresses cannot be changed after the order is placed. If you wish to change the shipping address after an order is placed, the order must be canceled and a new order must be placed. This will restart the wait time of the order as well.
Yes. We always require a signature for proof of delivery to help protect everyone from theft and fraud, and to ensure you receive your order. No exceptions. If you are not available to sign for the delivery, please let us know and we will request the shipping company to have it held at their nearest facility for a pick up. When you arrive to pick it up, please bring a photo ID matching the name on the order.
We will not ship to a freight forwarder. The shipping address must be your home or business address.
All products we sell are covered by the manufacturer's 2-year warranty if purchased after 11/15/202. All warranty claims must be filed direct with the manufacturer. We can provide that information upon request, although it's usually found on the manufacturer's website.
We will price match any publicly advertised price by a competitor as long as the price is not below the BC Racing's MAP (Minimum Advertised Price). MAP pricing is enforced by product manufacturers to ensure the integrity of their products and no dealers are allowed to sell below that price.
Custom builds include any combination of the following options:
- Custom spring rates
- DS/ER/HM/RM/ZR Series
- Extreme Low kits
- Swift Springs
Shipping times vary based on the product. Products that are in stock ship out within 1 business day on weekdays. Out of stock products vary. Customization to any products will delay the shipment about 6-8 weeks currently. When in doubt, feel free to ask us for an estimate before placing your order. We do our best to inform you of estimated shipping times if the time will be excessive.
Once you receive an email notification confirming your order, you can visit our website and log in to track your order. When the order ships, you'll receive another status change of "Shipped" that includes the tracking information. The tracking information is sent to you via email at this time.
Of course! First, check your Spam/Junk folder to make sure your email provider didn't filter the message. If you cannot find it, you might have mistyped your email address when placing the order. If you still haven't found the email, contact us and we will resend the confirmation email.
You may return your order within 14 days of delivery as long as it's in new, uninstalled condition. Please read our entire return policy before placing an order.
Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments.* Your first payment is due when you make your purchase.
*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
• A smaller payment balance on the final payment.
• Less future payments on the remaining loan balance.
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method within 3 to 10 business days.
If you paid for an order in monthly payments, then you won't be refunded the paid interest. Interest is the cost of borrowing, and isn't refundable.
The installments option on Shop Pay is available on debit and credit cards. Capital One cards aren't accepted. If you choose a monthly payment option, then you can only pay with a debit card.
For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com.
For questions about Shop Pay or the Shop App, visit https://help.shop.app.
Have a question?
If we still haven't answered your question, contact us below and we will get back to you as soon as possible.