Shipping

No. We only sell and ship within North America.

As long as your shipping address is located within the United States we offer standard shipping at no cost to you. Your order total must be over $49 to qualify for the free shipping.

Shipping addresses cannot be changed after the order is placed. If you wish to change the shipping address after an order is placed, the order must be canceled and a new order must be placed. This will restart the wait time of the order as well.

Yes. We always require a signature for proof of delivery to help protect everyone from theft and fraud, and to ensure you receive your order. No exceptions. If you are not available to sign for the delivery, please let us know and we will request the shipping company to have it held at their nearest facility for a pick up. When you arrive to pick it up, please bring a photo ID matching the name on the order.

We will not ship to a freight forwarder. The shipping address must be your home or business address.

Product

All products we sell are covered by the manufacturer's warranty. As an authorized dealer, that warranty is passed on to you. All warranty claims must be filed direct with the manufacturer. We can provide that information upon request, although it's usually found on the manufacturer's website.

We will price match any publicly advertised price by a competitor as long as the price is not below the BC Racing's MAP (Minimum Advertised Price). MAP pricing is enforced by product manufacturers to ensure the integrity of their products and no dealers are allowed to sell below that price. We do not price match with marketplaces like eBay or Amazon.

Custom builds include any combination of the following options:

- Custom spring rates
- DS/ER/HM/RM/ZR Series
- Extreme Low kits
- Swift Springs

Orders

Shipping times vary based on the product. Products that are in stock ship out within 1 business day on weekdays. Out of stock products vary. Customization to any products will delay the shipment about 6-8 weeks currently. When in doubt, feel free to ask us for an estimate before placing your order. We do our best to inform you of estimated shipping times if the time will be excessive.

Once you receive an email notification confirming your order, you can visit our website and log in to track your order. When the order ships, you'll receive another status change of "Shipped" that includes the tracking information. The tracking information is sent to you via email at this time.

Of course! First, check your Spam/Junk folder to make sure your email provider didn't filter the message. If you cannot find it, you might have mistyped your email address when placing the order. If you still haven't found the email, contact us and we will resend the confirmation email.

You may return your order within 14 days of delivery as long as it's in new, uninstalled condition. Please read our entire return policy before placing an order.

Customer support

904-999-8111

Send a message

sales@springrates.com