Return Policy
Please review this policy in full before placing an order or initiating a return. By purchasing from Springrates, you agree to these terms. This policy should be read together with our Terms & Conditions of Sale.
A 20% restocking fee applies to all approved returns and will be deducted from your refund. No exceptions.
Most new, unopened, uninstalled items may be returned within 30 days of delivery. During the holiday season (November 15 through December 31), the return window is extended to 60 days from delivery. The customer is responsible for both return shipping and the original shipping costs we incurred—including on orders with free shipping. Taxes, tariffs, customs fees, and shipping charges are non-refundable.
All returns must be approved by Springrates before being shipped back and are subject to the policies of the manufacturer and/or shipping partner. We reserve the right to deny or condition any return at our sole discretion, except where prohibited by applicable law. The 30-day return window begins on the carrier's recorded delivery date.
Return Requirements
- Returns must be approved prior to shipment. A Return Merchandise Authorization (RMA) number will be issued upon approval and must be included with the returned shipment.
- Items must be returned in new, uninstalled, unused condition with all original packaging, hardware, instructions, and accessories.
- Photos of the item, packaging, and hardware must be submitted and approved before an RMA is issued.
- Returns must be shipped within 7 calendar days of approval. Tracking must show carrier movement within that period or the return will be voided.
- Refunds are available for domestic U.S. orders only. International orders are final sale.
- Returns are not accepted for custom orders, special orders, or international orders. This includes coilovers and springs built to non-standard rates, valving, finishes, or other made-to-order specifications.
- Some manufacturers only accept returns for defective or incorrect items.
- Returns shipped without prior authorization will be refused or held subject to additional fees.
Installed and Test-Fitted Items
Items showing any signs of installation, attempted installation, or test-fitting are not eligible for return. This includes:
- Marked, scratched, or threaded fasteners, studs, or adjustment collars.
- Scuffs, scratches, or marks on coilover bodies, spring perches, or any finished surface.
- Dirt, debris, brake dust, grease, oil, or any fluid contact.
- Missing hardware, instructions, dust boots, bump stops, or accessories.
- Any product mounted to a vehicle, even briefly. Test-fitting counts as installation.
If you are unsure whether a part will fit, contact us before installing it. We recommend verifying fitment with us directly rather than relying solely on third-party installer opinions, as fitment guidance from non-authorized sources is not a basis for return eligibility.
Customer-Caused vs. Springrates-Caused Returns
Returns due to customer error or buyer's remorse—including but not limited to wrong part ordered, incorrect vehicle information at checkout, change of mind, found a better price elsewhere, no longer needed, vehicle sold, or project abandoned—are subject to the standard 20% restocking fee and customer-paid return shipping. Customers are responsible for verifying fitment, application, and intended use before ordering.
If a return is due to our error (wrong part shipped, defective on arrival, or verifiably incorrect fitment information from us), all shipping costs, taxes, and restocking fees will be waived and we will cover return shipping. Photos and a description of the issue are required.
Race and Off-Road Use Products
Many of our products are sold for race, track, or off-road use only and are not legal for use on public roads in some jurisdictions. Returns are not accepted on the basis of a product being unsuitable for street use or non-compliant with local vehicle codes. Verifying intended use is the customer's responsibility. See our Terms & Conditions of Sale for full details.
Defective or Damaged Products
If your item arrives defective or damaged in shipping, contact us immediately and do not install the product. Take clear photos of the item, the damage, and the original packaging within 48 hours of delivery.
For verified defects, we will ship a replacement with a prepaid return label for the defective item. The defective item must be returned to us within 14 days of receiving the replacement, or the cost of the replacement will be charged to the original payment method.
Refunds
Refunds are typically issued within 3–5 business days after your return is received and inspected. The full process may take up to 3 weeks, depending on:
- Return transit time (5–10 business days)
- Inspection and processing (3–5 business days)
- Your bank's refund processing time (3–10 business days)
Refunds are issued to the original payment method. If that method is no longer available, store credit may be issued at our discretion.
Chargebacks and Payment Disputes
Filing a chargeback or payment dispute while a return is in process or under review will void the return request and forfeit any refund. Customers must work through our return process in good faith before initiating any third-party dispute. See our Terms & Conditions of Sale for full chargeback terms.
Cancellations
If your order has not yet shipped, contact us as soon as possible to request a cancellation. Approved cancellations on unshipped orders are subject to a 5% cancellation fee to cover non-refundable payment processing costs. Cancellation requests are typically processed within 72 hours.
Additional Information
- Orders paid by wire transfer, ACH, or cashier's check are final sale and not eligible for return or refund.
- We do not expedite or reimburse return shipping costs for customer-caused returns.
- Duties, tariffs, customs fees, and import taxes are non-refundable under any circumstances, including refused shipments, delays in customs, or returned orders.
- We are not responsible for lost return shipments. Use a trackable and insured shipping method.
- Returns received in a condition different from the approved photos may be subject to additional fees, partial refund, or rejection.
Start a Return
Follow the steps below to submit a return request.
- Log in to your account.
- Locate the order and select the item(s) to return.
- Choose a return reason, add a note, and attach photos of the item, packaging, and hardware.
- Click Request return.
If approved, you will receive an email with your RMA number and shipping instructions. After the item is received and inspected, your refund will be processed in accordance with this policy.
Questions? Contact us at support@springrates.com or call 903-993-0000.